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Inside Retail: You’ve worked for a few big businesses, what have been some of the key leadership lessons you’ve picked up over the course of your career? Erica Berchtold: It’s funny, there’s personal attributes that I like to live by, and demonstrate and lead by example. Things like humility, curiosity, courage and resilience, and also always being open to learning. There’s that quote, ‘the illiterate of the 21st century won’t be those that can’t r