SINGAPORE: DBS on Friday (Jun 18) said it was aware of duplicate transactions on “selected debit and credit cards” and that the bank is identifying and fixing the issue.
“Please be assured that any duplicated transactions will be refunded. We apologise for the inconvenience caused and seek your understanding,” DBS said in a Facebook post.
Scores of customers took to the comments section of an earlier Facebook post by DBS to flag that they had experienced several duplicate transactions.
Several Facebook users also said the duplicate transactions had caused their bank account balance to fall into the negative.
DBS’ and POSB’s mobile app services were also inaccessible for several customers, while many also reported being unable to call through the bank’s customer service hotline.
This is a developing story. Refresh for updates.